Digital items are not eligible for refunds, exchanges, or cancellations once delivered. If you have any issues accessing your files, please send me an e-mail directly and I will help you out from there.
General turnaround time for custom patterns is 2-7 working days, depending on complexity and work load. I will always give an estimated time during our initial consult. Pattern commissions are moved to the top of my work pile and are worked on in the order they are received. I reserve the right to reject any commission, in cases where no work has started, full refunds will be issued.
✹ A note on digital mockups: I personally color-check all of my patterns with a threaded DMC color card for accuracy. I cannot reasonably stitch all of my ideas in a timely fashion (I have a catalogue of over 100 patterns), but I am confident in my drafting abilities, which you can see through my finished pieces. The software I use to make patterns does not always render an accurate color compared to the physical thread intended to be used which is why my mockups will differ from the true finished product. If you have any concerns or questions about this, don't hesitate to send me a message!
If you would like to initiate your deposit payment now, you may do so below, otherwise I will set up a deposit payment after our e-mail consult.