Genesys Cloud Services, Inc. is the company behind Genesys Cloud, a leading cloud platform for customer experience and contact centers. Businesses increasingly rely on digital and AI-powered interactions to support customers across phone, chat, email, messaging, and other channels, and Genesys provides the technology to manage those experiences from one platform. Genesys helps organizations improve customer engagement, automate interactions with AI, empower employees, and gain insights from customer conversations and data.

Genesys is an established global company serving thousands of organizations across more than 100 countries. Its platform combines cloud communications, contact-center capabilities, workforce engagement, analytics, and AI to help businesses deliver more personalized and efficient customer experiences at scale