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Client Success IT Specialist - LATAM

About the Role

At Elevate Teams, we recruit, train, and place bilingual Virtual Assistants from Latin America with U.S. independent insurance agencies. We've built an 8-figure business on a simple belief: the right person, in the right role, changes everything.

We operate under EOS. Clarity, accountability, and hustle aren't buzzwords here; they're how we run every meeting, every quarter, every hire.

We're looking for a Client Success IT Specialist who keeps the engine running, blending IT support, process documentation, and systems management to create seamless experiences for our VAs, clients, and internal teams.

Your Mission

Own the technical infrastructure and operational backbone behind Talent Success. Keep our systems reliable, our data clean, and our processes documented, so VAs get set up right, teams move fast, and nothing breaks the experience.

What You'll Own

- Serve as the first line of IT support for VAs and internal teams, including access, internet, software, and system issues.

- Open, track, and resolve technical support tickets, escalating to vendors (e.g., cybersecurity) when needed.

- Provide technical setup and system access checks for newly placed VAs during onboarding.

- Maintain data integrity and accurate logging across Hubstaff, Zoho, and internal systems.

- Build and maintain trackers, dashboards, and reporting tools to support decision-making and KPIs.

- Document and maintain SOPs, workflows, and a centralized repository of company processes.

- Monitor compliance with company policies and escalate deviationsTrain team members on systems, IT protocols, and documentation standards.

- Suggest automations and system refinements that improve IT and operational efficiency.

You're the Right Person If

- 3+ years of hands-on experience managing business IT systems, user access, and technical operations.

- Experience independently owning IT environments for remote teams is strongly preferred.

- Your English is exceptional, written and verbalYou're comfortable owning data integrity, dashboards, trackers, and reporting tools.

- You document well, SOPs, workflows, and processes that people actually use.

- You're highly organized, and nothing falls through the cracks on your watchYou handle confidential information with discretion.

- You stay calm and resourceful when something breaks.

- You thrive in fast-moving, entrepreneurial environments, not corporate ones.

Bonus Points If

- You're familiar with Hubstaff, Zoho, Google Workspace, Notion, or ticketing/CRM tools.

- You've worked with U.S.-based clients or teams.

- You have experience with light automation or no-code tools.

- You have exposure to the insurance industry.

Our Core Values

Be Great – Deliver excellence. Raise the bar.

Good Vibes – Bring energy, positivity, and professionalism.

Hustle – Work with urgency and drive.

Curious – Stay hungry to learn, improve, and ask better questions.

Poised – Stay composed under pressure and in difficult conversations.

Defender – Protect the company, clients, and team with integrity.

Extreme Ownership – Own your results. No excuses.

What We Offer

- Monthly compensation: $1,740 – $2,610 USD (based on experience).

- Contractor agreement.

- Performance-based incentives.

- Fully remote opportunity.

- High-growth environment with real career advancement.

- Structured onboarding and ongoing coaching.

- PTO and U.S. holiday benefits.

- Anniversary and birthday bonuses.

- Additional team perks and wellness benefits after probation.

The Standard Is Simple

If a system goes down, a VA can't get access, or data isn't adding up, we expect you to be on it before it becomes a problem for anyone else. We don't want someone who waits for tickets to pile up; we want someone who keeps the whole operation running smoothly.

If you love making systems work, documenting the chaos, and being the person everyone trusts when something breaks, let's talk.