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File a store complaint
Please let us know if you have a complaint against a store using Big Cartel.
If you ordered an item from a Big Cartel store and have not received it, please make sure you first
read through our help guide
before filing a complaint.
Name (First and Last)
*
Email
*
Order # (if applicable)
*
Store's Big Cartel url
*
Type of complaint
*
Type of complaint
A
Didn't receive order
B
Store is selling inappropriate items
C
Other
If other, please specify
Have you contacted the store directly with your complaint? *
*
Have you contacted the store directly with your complaint? *
A
Yes
B
No
Has the store's expected time frame from order to delivery already passed?
*
Has the store's expected time frame from order to delivery already passed?
A
Yes
B
No
Details about your complaint
*
If this is a missing order complaint, please provide the email on the order.
*
Submit