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User Research: Damp and Mould in Homes

I’m an Engineering student at Imperial College London doing user research on damp and mould in homes. Your answers will help us design something genuinely useful for people dealing with it. This takes about 5 minutes, all questions are optional, and responses are anonymous unless you choose to leave your contact details at the end. We’ll never ask for your address.

Section 1: About your home

Have you had damp or mould in a home you’ve lived in during the last 3 years?

A
B
C

What type of home was it?

Who lived there? (tick all that apply)

Section 2: The mould

Where did it appear? (tick all)

How did you first notice it?

A
B
C
D
E
F

How bad did it get? (1 = small patch, 5 = large areas/several rooms)

Did it come back after cleaning?

A
B
C
D

Section 3: Dealing with it

What did you try yourself? (tick all)

Did any of that work?

A
B
C
D

Did you report it to a landlord, letting agent or council?

A
B

If you reported it, how did they respond?

A
B
C
D
E
F

How long did it take to get resolved?

A
B
C
D
E

Did it affect you in any of these ways? (tick all)

Section 4: Your story

Is there anything else you’d like to share? For example the worst moment, what finally worked, or what you wish had existed to help.

Upload any photos (optional)

Would you be happy to tell your story in a 10–15 minute chat?

A
B