Your Mission
As Head of Operations, your mission is to drive operational excellence and client revenue growth by:
> Building and maintaining operational systems and SOPs
>Managing and optimizing active cold outbound campaigns
>Leading team performance and accountability
>Communicating with clients proactively and transparently
>Communicating with the team to keep delivery tight
You'll be seen as a leader and operator, not just a task manager. You'll work directly with our team of operators and with clients ranging from funded startups to established B2B companies scaling their outbound.
Every campaign you touch is an opportunity to prove that cold outbound, done right, is the highest-ROI channel in B2B.
What You'll Do
> Onboard new clients end-to-end: welcome email, Slack channel setup, project board, team assignment, personalized welcome Loom
> Build targeting strategies in Clay and Apollo the moment a client submits their onboarding form
> Manage 4-8 active cold outbound campaigns hands-on -- writing copy, building lists, optimizing sequences
> Run daily 15-minute team standups and weekly performance reviews
> Monitor email deliverability, domain health, and inbox warm-up schedules across all active campaigns
> Conduct weekly client calls and deliver monthly performance reports with ROI, lead quality, and recommendations
> Create and document SOPs for every campaign process within your first 90 days
> Maintain a real-time dashboard showing team performance, campaign status, and client health scores
> Escalate issues within 2 hours -- if something is going wrong, we need to know immediately
> Identify upsell opportunities when campaigns are working and suggest scaling
Compensation
OTE: $2K-$6K/month (Base + Performance)
Compensation is tied directly to operational performance and campaign results -- if you're proactive, organized, and focused on driving client outcomes, the upside is significant.
Who We're Looking For
You might be a fit if you are:
> An outbound expert -- you understand email infrastructure, deliverability, list building, and campaign optimization inside and out
> Organized & proactive -- you build systems before things break and anticipate problems before they surface
> A natural leader -- you can hold a team accountable without micromanaging and inspire people to raise their standard
> Data-driven -- you read campaign metrics fluently and make decisions based on numbers, not gut feeling
> Detail-obsessed -- you know that a wrong DNS record or a missed warm-up week can tank an entire campaign
> A clear communicator -- you can explain complex campaign strategies to clients in simple, confident language
> Humble and honest -- you admit when something went wrong and fix it fast, because clients always appreciate transparency
Preferred backgrounds include:
> Cold email / outbound agency operations
> Email deliverability and infrastructure understanding
> Client success or account management in a B2B agency
> Running your own outbound campaigns or agency
> Project management or team leadership in a fast-paced environment
> Proficient in English
Why Join Us
Impact: You'll directly drive revenue for active clients across Europe and the US.
Growth: You'll sharpen world-class skills in cold outbound, GTM engineering, AI-powered workflows, and client management.
Remote: Work from anywhere, as long as you're available 9 AM - 6 PM CET.
Tools: Full access to premium cold outbound tools, Clay partnership resources, and training.
Every day is different. Every campaign is a puzzle. And every qualified lead you generate is proof that the system works.
Ready to Apply?
If this sounds like you, we'd love to hear from you. Please take 5 minutes to apply below!
