Onboarding Manager

Job Description for Onboarding Manager
https://www.tellm.co/about

Location: Indiranagar, Bangalore (Work from Office + In-Person Home Visits)
Shifts: Flexible hours (includes weekend visits when users are home)
Working Days: 5 days/week (Saturday & Sunday working)
Primary Objective: Be our face. Delivering a white-glove, in-person onboarding experience inside our users' homes.

About Us
We are building a technology-first home manager designed to make household chaos invisible. Backed by Tier-1 VCs and currently in alpha in Bangalore, we manage everything from high-frequency orders and staff coordination to deep, curated research. We operate at the intersection of technology and hospitality. And in these early days, hospitality leads.

The exceptional, hands-on service we deliver today will write the playbook for the systems and tech we build tomorrow.

What you'll do:
• White-Glove In-Person Onboarding: You will visit users in their homes to set up their profiles, walk them through the product, and deliver an unforgettable, flawless first impression.
• Read the Room: You will step into highly dynamic, premium households. Your job is to build instant rapport, adapt to the vibe of the home, and disarm any skepticism with extreme grace.
• Feed the Playbook: You won't just follow a script; you will help write it. You will document your on-ground learnings, noting what actually works inside a user's home and feeding those insights back to the team.
• Seamless Handoff: You will take the briefs created by our User Discovery team and turn them into reality, subsequently handing off a perfectly set-up household to the Program Managers (Household Operations).

Reality check:
This is a highly active, front-line IC role, not a desk-bound strategy job. You are the physical embodiment of M's brand. You will be traveling locally across Bangalore, working unconventional hours (especially weekends), and troubleshooting on the fly inside people's homes. You will face last-minute schedule changes and demanding users. If you prefer a predictable 9-to-5 behind a laptop, this isn't it. If you thrive on face-to-face interaction and take immense pride in delivering luxury-level service, you will love this.

Who you are:
• You have 2–5 years of experience in high-touch customer-facing roles (e.g., journalism, aviation cabin crew, VIP concierge, premium hospitality, or luxury retail).
• Female candidates are preferred for this role to ensure maximum comfort and trust during in-home visits.
• You are an incredibly poised professional who naturally balances extreme empathy with sharp, process-driven execution.

You Need:
• Immense charm and high emotional intelligence; you can make anyone feel comfortable and well-cared for within minutes.
• Exceptional communication skills in English and Hindi (fluency in Kannada is a strong plus).
• Comfort with local travel across Bangalore (Note: A dedicated travel allowance is included).
• High agency. When an unexpected situation arises inside a user's home, you handle it calmly and autonomously.