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Salon Owner Survey

Hi! I'm researching how salon owners handle booking messages from clients. This takes about 5 minutes — no sales, just learning. Your answers help me understand the problem better. Thank you!

1. How many booking messages do you receive per day — across WhatsApp and Instagram combined?

2. Walk me through the last time a client messaged you to book an appointment — from their first message to it being confirmed in your calendar.

3. What happens when a client messages you while you're with another client and can't reply straight away?

4. Have you ever tried a booking link or booking app so clients could book themselves without messaging you? What happened?

5. Out of everything you deal with running your salon day-to-day, what eats the most of your time outside of actual client work?

6. What tools or apps do you currently pay for to run your business? What does each cost per month?

7. If you found something that handled your booking messages automatically — would the decision to use it be yours alone, or would you need to discuss it with anyone?

8. Who else do you know running a salon or nail studio who has the same headache with messages?

9. Have you ever used a quick copy-paste reply to answer booking requests faster? How did clients react — did anyone notice?

10. Has there been a time when you were unavailable for a few hours and came back to a pile of unanswered booking messages? What happened to those clients?

If you'd like to hear how this goes, drop your email below (optional).