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Customer Relations Officer

Company Description:

Bullwaves is a regulated Forex and CFD broker that combines extensive industry expertise with the innovation and energy of a dynamic, youthful team. We are dedicated to providing traders with secure and trusted services while leveraging cutting-edge technology to stay ahead of market trends. Our goal is to empower traders of all levels with the tools and knowledge they need to succeed in the Forex market. Join our team and contribute to shaping the future of global trading with passion and excellence.

 

 

Role Description

We are looking for a Customer Relations Officer to join our team and support client communication initiatives, with a strong focus on outbound phone calls and client engagement. This role is ideal for a junior profile with excellent communication skills, a professional phone manner, and strong language abilities.

Key Responsibilities

• Conduct outbound calls to clients to follow up on their experience and maintain positive relationships
• Support customer feedback and reputation management activities, including Trustpilot
• Communicate with clients in a clear, professional, and friendly mannercompliance
• Ensure a high standard of customer experience in all interactions
• Accurately document client interactions and feedback
• Coordinate with internal teams when client feedback or follow-ups are required
• Represent the company professionally at all times

Requirements

• Excellent spoken and written English • Additional languages are a strong advantage • Strong verbal communication and interpersonal skills • Comfortable handling outbound phone calls • Well-organized, reliable, and detail-oriented • Previous experience in customer relations, customer support, or a similar role is a plus, but not required

Remuneration & Benefits

• Competitive compensation package • Fully remote working environment • A dynamic, collaborative environment with room to grow

 

Ready to Join Us?

If you believe this role aligns with your skills and ambitions, we encourage you to submit your resume. Rest assured, all applications will be handled with the utmost confidentiality.
Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities.

Tell us a bit more about yourself

Do you have experience in the forex industry and existing partners (required for this position)

Upload your resume and cover letter