1. If the information you provide does not match your payment records, your refund may be delayed or denied.
2. If any incorrect information is found in your request, we may contact you using the details provided for further verification.
3. Please provide a valid email address to receive updates on your refund status and outcome.
4. Refund eligibility may vary depending on how much time has passed since your payment and other applicable conditions.
5. Refunds may not be available where restricted by applicable laws or the Terms of Service.
6. The refund amount may vary depending on the time elapsed since payment and your use of the service.
7. Please refer to the calculation method in the
User Guide for details on how refund amounts are determined.
8. Refund requests are reviewed in the order they are received. Submitting duplicate requests may delay processing.
9. For further questions about refunds, please contact us at
help@ci.me.CI.ME collects and uses your personal information as described below to process your Subscription refund request.
- Information collected: Email address, CI.ME nickname, CI.ME handle, and subscribed streamer information (channel name and URL)
- Purpose of collection: To receive and review Subscription refund requests and notify you of the outcome
- Retention period: 1 year from the date the request is submitted
(If retention is required by applicable law, the information will be retained for the legally required period.)
You have the right to refuse consent to the collection and use of your personal information. However, if you do not consent, we may be unable to accept or process your Subscription refund request.
