Customer Support Executive
Job Title: Customer Support Executive –
Job Function: Customer Service / Operations
Job Location: Mohali & Jaipur
Job Summary
We are hiring Graduate candidates for an International Voice Process role. The candidate will be responsible for handling customer interactions in English, addressing queries, and following operational guidelines to ensure quality service delivery.
Key Responsibilities
• Handle customer calls and resolve queries professionally.
• Communicate effectively with international customers in English.
• Follow standard operating procedures and quality guidelines.
• Maintain accurate customer and call-related records.
• Demonstrate problem-solving skills and a customer-focused approach.
• Meet process-related performance and quality expectations.
• Work in night shifts as per business requirements.
Eligibility Criteria
• Educational Qualification: Graduate in any stream (excluding B.Tech and Law graduates).
• Year of Passing: 2023, 2024, 2025 & 2026.
• Strong verbal communication skills in English.
• Basic computer proficiency and working knowledge of MS Office.
• Willingness to work in night shifts.
• Good analytical and problem-solving abilities.
• Positive attitude and willingness to learn.
Compensation & Benefits
Annual CTC:- ₹2,73,600 Monthly CTC₹22,800 Take-Home Salary₹18,700 Cab Facility₹1,000/month Meal Facility₹500/month Performance Incentives Available after completion of 3 months
Cab and meal facilities are available at subsidized rates and are subject to availing the facilities.
Selection Process
1. HR Round
2. B1/B2 Assessment
3. Operations Round
Mandatory Skills & Certifications
No specific certifications are required. Candidates must meet the eligibility criteria and demonstrate effective English communication and basic computer proficiency.
Employment Type: Full-time
Shift: Night Shift
Location: Mohali & Jaipur
Note: Candidates should be comfortable working in a customer-facing international voice process and adhere to operational requirements.