JOB DESCRIPTION
The Director of Community & Membership will build and lead ADYH’s community and membership strategy, systems, and overall member experience. This person will ensure that ADYH has a clear and intentional journey for members: from initial interest and registration through onboarding, engagement, retention, opportunity, and leadership.
RESPONSIBILITIES
• Develop ADYH’s community and membership strategy, priorities, and goals.
• Own the overall member journey and experience.
• Establish systems for membership onboarding, engagement, retention, re-engagement, and member communications.
• Set standards for membership data, segmentation, and member records.
• Oversee the Community & Membership Manager and future community associates/volunteers.
• Develop the strategy for WhatsApp and other community channels.
• Oversee newsletter strategy, calendar, audience growth, and performance.
• Develop strategies for organizational membership and regional community development.
• Monitor community performance and identify gaps, opportunities, and solutions.
• Coordinate with Communications, Partnerships, and Programs to connect members to ADYH opportunities.
• Build systems that allow the community function to operate consistently without constant Founder intervention.
IDEAL CANDIDATE
Someone with experience in community building, membership, youth engagement, nonprofit organizations, networks, or a related field who can combine strategy, leadership, systems-building, and execution.