Synelo AI — Client Onboarding
Welcome! Fill in this form to get your automated review system set up. It takes less that 5 minutes and we'll handle everything from here.
Section 1 - Your Business Details
What is your business name?
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What is your preferred name?
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What is your email address?
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This will be used for your account, billing, and monthly reports. Use your business email if you have one.
What type of business are you?
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Not sure which applies to you? Pick the one that best describes how your customers pay or book you.
What type of business are you?
Section 2 - Review Platform Setup
Which review platform do you want customers sent to?
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Not sure which to pick? Choose Google — it has the biggest impact on how customers find you online.
Paste your Review link here
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Google: Go to Google Maps → search your business name → click "Reviews" → click "Write a review" → copy the URL from your browser address bar.
Trustpilot: Go to trustpilot.com → search your business → click "Write a review" → copy the URL from your browser address bar.
Fresha, Checkatrade : Go to yourprofile page → copy the full URL from your browser address bar.
Other: Go to your business profile on the platform → find the page where customers can leave a review → copy that URL.
Section 3 - Sending prefences
What email address should customer replies go to?
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If a customer replies to a review request, their message will be sent here. Usually your business email - same as Q3 unless you prefer a different one.
This won't be visible to customers — it only determines where replies land if they hit reply on the email.
What name should appear in the 'From' field of your review emails?
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This is what customers see in their inbox before opening the email. For example: "The team at Curl & Co" or "Lisa from Curl & Co" — keep it personal and recognisable.
What booking system do you use?
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Do you use Stripe to take payments from customers?
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If you use Stripe, we'll send you a secure link after you submit this form. You simply log into your Stripe account and click "Allow" — it takes less than 2 minutes and we never see your password or card details.
Do you use Stripe to take payments from customers?
When should we send the review request?
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Different businesses work best with different timings. A salon may want to catch customers while the experience is fresh, while a consultant might prefer to give clients a day to reflect. Choose what feels right for your business — you can always contact us to change it later.
Not sure? The recommended setting works well for most businesses.
When should we send the review request?
section 4 - Consent and Terms
[Link your terms page URL here once live]
Is there anything else you'd like us to know about your business?