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SF Salesforce Transit Center Survey

Hi! I’m a UCI MHCID grad student researching how people experience the Salesforce Transit Center in San Francisco. This is a student class project. Responses are completely anonymous, with the exception of your email for raffle entry & optional further interviewing for a guaranteed gift card of your choice. Your email will not be shared with anyone.

Please answer each question to the best of your ability. You will only enter the raffle or be interviewed by answering each question with effort and honesty.

*ONLY ANSWER THIS FORM IF YOU HAVE USE THE SALESFORCE TRANSIT CENTER IN SF (ANY FLOOR)*

Email

Where are you primarily based?

A
B
C

How often do you visit the Salesforce Transit Center?

A
B
C
D
E

What do you usually do there? (Check all that apply)

How long have you been visiting?

A
B
C
D

Which transit services do you regularly use here? (Check all that apply)

When do you usually visit? (Check all that apply)

Are you usually arriving at the building, leaving from it, or passing through?

A
B
C
D

How long do you typically wait for your bus?

A
B
C
D
E

Where do you usually wait for your bus?

A
B
C
D
E

How do you usually find out when or where your bus leaves?

A
B
C
D
E
F
G

If you usually use an app / online service to find out your bus schedule, what specific service do you use? (Please reply "n/a" if not applicable.)

Think of a specific time you tried to navigate between the transit deck (bus level) and another part of the building (like the rooftop park or street level). What happened, which specific floor, and what vertical transportation (elevator/escalator/stairs) were you trying to use?

Note: Please provide at least a few sentences of detail. Clear, thoughtful responses help us select participants for the guaranteed $10 interview incentive!

What is one thing you wish you had known the first time you tried to find your way around this building and why?

Note: Please provide at least a few sentences of detail. Clear, thoughtful responses help us select participants for the guaranteed $10 interview incentive!

Guaranteed $10 Gift Card of Your Choice

I am conducting 30-60 minute online interviews to dive deeper into how people navigate the Salesforce Transit Center. Everyone who completes this interview is granted a $10 gift card of their chosen service/company. If you are interested, please enter your preferred method of contact & a couple of best times to reach you.

To weed out bots/spammers, you will also need to be further screened to make sure you have actually used the facility and its services. If selected based on survey fit, you will be contacted via your preferred method to schedule the interview.

Preferred name

Preferred form of contact (email, phone number, etc.)

Best times to reach you (for screening and scheduling the interview)