Sagan Inbound Sales and Support Specialist Application

Job Title: Remote Inbound Sales and Support Specialist Location: Remote, South Africa Work Schedule: Monday to Friday. CST shift options: 7:00 AM to 3:30 PM, 9:00 AM to 5:30 PM, or 2:00 PM to 10:30 PM. Candidates may indicate a preference. Contractor Note: Independent contractor position Company Overview: Sagan connects experienced international professionals with U.S.-based businesses. About the Role: We are hiring an Inbound Sales and Support Specialist to handle customer calls for a U.S. home-services business. You will turn inquiries into booked appointments, explain membership options and keep customers informed through calm, natural conversations. Key Responsibilities: - Answer inbound calls with empathy, professionalism and a conversational approach. - Convert service inquiries into appointments and explain relevant membership options. - Handle objections and help frustrated customers reach a practical next step. - Maintain accurate CRM notes and follow through on customer requests. - Resolve questions where possible and escalate issues when appropriate. - Support sales promotions and campaigns. - Collaborate with the U.S. team through an open video workspace during the workday. Qualifications: - Excellent spoken English and a clear, engaging phone presence. - Confidence guiding sales conversations, handling objections and closing. - Calm communication during stressful customer situations. - Strong organization, reliability and follow-through. Nice-to-Haves: - One to two years in sales, customer support or other call-based roles. - Experience with home services or appointment booking. - ServiceTitan or similar CRM experience. - Spanish proficiency.