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Intranet Questionnaire
Where are you in your intranet journey?
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A
We have one and it needs a refresh
B
We have one and it needs a full rebuild and new platform
C
We have SharePoint but nobody uses it as an intranet
D
We don't have one and know we need one
E
We're exploring whether we need one
What software platform is your intranet on?
*
How important are the following outcomes for your intranet?
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Please rate each outcome from 1 to 5. 1 – Not important
2 – Slightly important
3 – Moderately important
4 – Very important
5 – Extremely important
1
2
3
4
5
Reduce internal email volume
Improved search and findability of information
Centralize access to apps, tools, and resources
Access for frontline workers without company email accounts
Modernize the intranet’s design and brand
Simplify access to policies and forms
Provide a single source of truth for documents and information
Enhance intercommunication and collaboration
Provide analytics or insights into engagement and usage
What are the biggest frustrations employees express about the current intranet? (Select all that apply)
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Difficulty finding what they need
Outdated or duplicate documents
Not mobile friendly
Poor performance — pages slow to load
Feels disconnected from other tools (Teams, Outlook, ERP, etc.)
Too much outdated or irrelevant content (from other departments, locations, etc)
Low engagement — few people use it
Outdated design or inconsistent layouts
Other (please describe)
What level of analytics or reporting would you like going forward?
*
A
None
B
Basic (e.g. page views only)
C
Moderate (e.g. page views + engagement metrics)
D
Advanced (e.g. search analytics, author activity, feedback ratings)
E
Not sure
How will you measure the success of the intranet ?
(Select all that apply)
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Usage rates
Reduced internal emails
Faster document retrieval
Employee feedback/satisfaction ratings
Reduced IT or HR support requests
Other (please describe)
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