Public Utilities Commission (PUC) Survey

Aloha!

Help us improve your experience with the Hawaii State Public Utilities Commission (PUC). The PUC regulates Hawaii's essential utility providers including electricity, gas, telecommunications, water, and transportation to ensure safe, reliable, and affordable services.

Please take a few minutes of your time to complete this short survey about the current website, puc.hawaii.gov.

The PUC is in the process of redesigning the website to better serve you and appreciates your valuable feedback that will be used to enhance the user experience and access to important information. All participants will be anonymous. Mahalo!

Which of the following best describes you?

Customer or consumer of a utility in Hawaii

Legislator or government agency staff

Industry professional

Business interested in becoming a regulated entity

Other (please specify)

I visit the PUC website

Please answer "yes," "no" or "not sure" to the following statements.

	Yes	No	Not Sure
Have you ever submitted an informal complaint about a regulated service to the PUC?
Have you ever provided public comment on a PUC proceeding or docket?
Have you ever contacted the PUC?
Have you ever used the “send us a message” feature on the current PUC website?

Which of the following types of information are you typically looking for when visiting the PUC website? (Check all that apply)

Businesses currently regulated by the PUC

How to become a regulated entity

Status updates and public filings in PUC proceedings and dockets

How to file a complaint

PUC news and events

Other (please specify)

Please indicate how much you agree or disagree with the following statements about the PUC website.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The PUC website is friendly and engaging.
The PUC website is easy to use and navigate.
The information on the PUC website is clear and easy to understand.
The PUC website provides helpful guidance for tasks such as submitting public comments, making a complaint against a regulated business, or others
I trust the PUC to ensure essential utilities and services are delivered in safe, reliable and resilient ways.

Are you aware that you can do the following on the PUC website?

	Yes	No	Not Sure
File a complaint to the PUC about a regulated business?
Provide public comment on PUC proceedings and dockets?
Check the status of PUC proceedings and dockets?
View public filings and comments on PUC proceedings and dockets?
View the PUC calendar and get information about upcoming public hearings, meetings, and events.