Form cover
Page 1 of 2

Hiring: Account Management Lead💻

ENTRE LES LIGNES is recruiting for an Account Management Lead
Company: Entre Les Lignes (www.ell.agency) Role: Account Management Lead Reports to: CEO Collaborates with: Project Management Lead Directs: Project Managers

Location: Fully remote (must be able to work in CET business hours)

Experience: 10+ years total; 5-8 years in Localization AM/PM; min. 3 years in Team Leadership

Contract type: Contractor Time Commitment: +-40 hours per week
Expected start date: From July 01, 2026
About ENTRE LES LIGNES (ELL.agency)
ENTRE LES LIGNES (ELL.agency) is a boutique localization and translation agency partnering with both global tech players and ambitious smaller companies. We operate with a lean, remote-first setup, powered by a global network of expert linguists.

At ELL, we differentiate ourselves through a high-touch, consultative approach to global content solutions. We are recognized for our fresh perspective on client service, prioritizing service quality and tailored solutions.

If you are looking to join a high-reputation agency with global ambitions and human-centered values, we look forward to receiving your application!

About the Role:

Your Mission: Happy Clients & Strategic Growth

As our Founding Account Management Lead, your mission is twofold: keeping our current accounts thriving, expanding current accounts and turning new inbound leads into long-term partners.

This is a "founding" role, meaning you will initially be hands-on with projects and accounts, but as the company grows, you will build and lead the Account Management team and streamline account management processes.

What You'll Be Doing:
1. Account Strategy & Growth
- Serving as the primary point of contact for assigned accounts.

- Identifying opportunities for strategic expansion within existing client portfolios.

- Turning leads into active, loyal clients.

2. Operational Excellence
- Streamlining and documenting account management SOPs and best practices.

- Collaborating with dedicated Project Managers (PMs) to ensure seamless delivery.

- Sharing account success and satisfaction KPIs with the Head of PM to align quality and service.

3. Leadership
- Reporting directly to the CEO on account health and revenue growth.

- Designing the roadmap for the AM team and hiring/mentoring future team members.

Who We're Looking For:

- Senior Localization Professionals: You have at least 10 years of professional experience, specifically with 5-8 years dedicated to localization account management.

- Team Leaders: You have 3-5 years of experience leading teams.

- Commercial Mindset: You don't just "manage" accounts; you see the strategic big picture and know how to grow them.

- Technical Fluency: You understand end-to-end localization project management and are current with the latest localization tech evolutions.

- Relationship Builders: You build long-term commercial relationships.

Skills & Tools:

- Communication: Professional working proficiency in English (both written and spoken).

- Business Management: Expert-level use of localization business management systems (e.g., Protemos).

- Translation Technology: Deep knowledge of modern TMS platforms, such as Crowdin, Phrase, and Smartling.

- Collaboration: High comfort level with collaborative workspaces, like Notion.

- Sales & Pipeline: Knowledge in CMS and CRM/pipeline software (e.g., Pipedrive) to manage growth and leads.

What We Offer:

- A fully remote setup with the freedom to organize your work independently.

- Integration into a fast-growing agency with an excellent reputation in the localization industry.

- The opportunity to work with world-class clients at the forefront of Tech and AI.

- A contractor-based agreement with a consistent monthly retainer.

- A founding role where your strategic input directly shapes the company’s trajectory.

If this sounds like you, please complete the application form below.👇

Personal Information

Are you able to work during CET business hours (or with strong overlap)?

Are you able to work during CET business hours (or with strong overlap)?
A
B

Skills & Experience

Why are you the right Founding Account Management Lead for ELL?

Describe a time you turned a challenging account or a new lead into a major success story.

3. Please upload your CV here (PDF preferred)

4. Please provide three references.

5. What is your expected monthly salary (gross) based on a 40h work week?