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Provider Call Automation — Interest Survey

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Does your program currently have a defined workflow for provider-to-employer calls?

A

Yes, we have a consistent process

B

We have something informal, but it varies by provider

C

No defined process

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What is your biggest challenge with provider-to-employer communication right now?

A

Getting providers to make the calls consistently

B

Documentation after the call

C

Coordinating the logistics (scheduling, transfer, etc.)

D

All of the above

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How interested would you be in a tool that automates call scheduling, prompts providers with the right talking points, and documents the interaction?

A

Very interested

B

Somewhat interested

C

Not sure yet

D

Not interested

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