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Replacement/Refund Request

Please complete the form below, and we'll aim to process your request within 14-days of receiving this information.

Your Full Name

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Please enter your original order number (if known)

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Please enter your email address

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How many affected (PS-H047 Powerbanks) do you have?

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Please upload a photo of the affected device

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We will only provide a replacement/refunds in respect of affected products you had in your possession at the time we launched our recall on 21 August 2026.

Please confirm the item has been disposed of safely through a local e-waste or hazardous-waste facility

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Yes, I have disposed of the affected powerbank

Please select your preferred option

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