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Customer Experience Representative

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We are seeking a Customer Experience Representative to provide high-quality support across multiple direct-to-consumer brands and online marketplaces. This role handles customer inquiries through phone, email, live chat, SMS, and social media, as well as Amazon and Walmart Marketplace support.

The ideal candidate has contact center experience, strong English communication skills, and the ability to deliver accurate, empathetic, and timely resolutions while maintaining brand and service standards.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!
Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in DTC E-commerce Customer Support

A
B

Experience in Consumer or Service Contact Center Support

A
B

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

A
B

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience Processing Warranty Claims, Returns, Replacements, Credits, or Appeasements

A
B

Experience in Documenting Customer Interactions, Issues, and Resolutions

A
B

Experience in Feedback Collection

A
B

What CRM tools or customer support software do you have experience with?

What other tools do you have experience with?

Experience Supporting Amazon or Walmart Marketplace Customers

A
B

Which marketplaces have you provided customer support for?

Proficiency in MS Office or Google Workspace

A
B
C
D

Which AI tools do you have experience using?

To what extent do you use AI tools in your day-to-day work?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

English Proficiency Level (CEFR)

A
B
C
D
E
F

Can speak Spanish

A
B

Available to Work Full Time:

A
B

Available to Work Part-Time:

A
B

Which timezones are you available to work in?

Willing to Work Within a 7-Day Customer Support Operation, Including Schedule Changes or Overtime During Peak Periods

A
B

Willing to Work on a Voice Account (Phone Support)

A
B

What motivates you to seek a new job opportunity at this time?

What Country are You Located?