Location: Indiranagar, Bangalore (Work from Office + In-Person Home Visits)
Shifts: Flexible hours (includes weekend visits when users are home)
Working Days: 5 days/week
Primary Objective:Uncover user household requirements through discovery calls, schedule onboarding sessions, and deliver a white-glove, in-person onboarding experience inside their homes.
What you'll do:
Lead Deep Discovery. Get on the phone with prospective users to uncover their specific household pain points, domestic staff setups, routines, and expectations.
Seamless Scheduling. Coordinate and lock in onboarding slots with extremely busy individuals without creating back-and-forth friction.
White-Glove In-Person Onboarding. Visit users in their homes to set up their profiles, walk them through the product, build deep trust, and deliver an unforgettable first impression.
Feed the Playbook. Translate every phone call and home visit into sharp insights, user feedback, and operational notes that help refine our product and onboarding playbook.
Reality check:
This is not a standard phone-banking or desk-bound tele-sales job. You are the face and voice of Curious in the real world. You will be stepping into high-expectation households, reading the room, building rapport instantly, and adapting on the fly. It requires hustle, local movement across Bangalore, and working weekends when users are actually free for visits.
Who you are:
•You have 2–4 years of experience in high-touch customer-facing roles (e.g., hospitality, concierge services, luxury retail, premium customer success, or user research).
•Female candidates are strongly preferred for this role to ensure maximum comfort and trust during in-home visits.
•You possess exceptional verbal communication, active listening skills, and high emotional intelligence.
•You are comfortable traveling locally within Bangalore to visit user homes in person.
You Need:
•Fluency in English, Hindi, and at least one regional language (Mandatory).
•Deep empathy and charm—you can make anyone feel comfortable, understood, and well-cared for within minutes.
•Sharp organizational skills to manage discovery call pipelines and schedule home visits seamlessly.
•High agency and adaptability—you can handle unexpected situations inside a user's home with extreme grace.
Bonus:
Prior experience working in early-stage consumer tech startups or premium hospitality brands.
Having your own mode of transport for local travel across Bangalore (Note: A travel allowance will be provided).