Same-Day Cancellation / No-Show: Cancellations within 24 hours or missed appointments without prior notice are non-refundable (or billed at 100% of the sliding-scale session rate).
Emergency and illness exceptions are always handled with care and personal understanding. If you are feeling unwell on the day of your in-person session, please get in touch as soon as possible so we can shift your appointment online or reschedule safely.