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Are you better at this than you think? Or worse?

Complete the questionnaire to the best of your ability. Don't overthink anything.
How true is this for you?
0 - not true at all
1 - not true
2 - occasionally true
3 - sometimes true
4 - often true
5 - uncomfortably true

Section 1 - Customers and Value

1. I find myself describing what we do differently to different people, not because the audience is different but because I'm not entirely sure myself.

2. I sometimes wonder whether our pricing reflects what we're worth, or just what felt manageable when we set it.

There are customers I'd quietly admit I don't fully understand - why they bought, why they stayed, or why they left.

When asked "why you, not your competitor?" I have an answer, but it's not one I'd defend hard against a sceptical buyer.

Section 2 - Delivery

The work gets done well, but I'm aware it depends on a few people — including me — knowing things that aren't written down anywhere.

If I doubled the workload tomorrow, I genuinely don't know whether quality would hold.

The team operate based on what they pick up from me, not based on what they're explicitly accountable for in writing.

There are bottlenecks in how the work flows through the business, and I think I know roughly where they are - but I haven't actually mapped them.

Section 3 - Money

I read my numbers, but if pushed I'd struggle to explain in detail what's actually driving the trajectory.

The difference between profit and cashflow is something I'd describe broadly, but I don't have a 13-week cashflow forecast I update and trust.

If a sceptical investor asked me to walk through my unit economics line by line, I'd be doing some explaining as I went.

My pricing decisions and my financial decisions don't feel as connected as they should.

Section 4 - Direction

Important decisions tend to stay in my head rather than becoming operational systems or written commitments.

I often feel busy without being confident the business is improving in a way that matters.

My strategy, if I'm honest, is more of an intuition than something I could explain to my team in three sentences.

I have metrics, but I'm not sure they're the right metrics — or that I'd notice fast enough if they started telling me something was wrong.

Section 5 - Personal Effectiveness

The business depends more on me than I would comfortably admit.

My identity and the business have become entangled in ways that make it hard to think about either independently.

I delegate, but not in a way that genuinely lets go — there are things I review or redo because I don't fully trust the handover.

I protect my energy and focus less than I should, and when I'm not at my best, the whole business feels it.

Section 6 - Synthesis

I sometimes use AI to accelerate work I'm not fully qualified to evaluate.

If I stepped back from the business for a month, I'm honestly not sure whether it would run, drift, or quietly start to fail.

Section 7 - A few Last Specifics

Most of my day is set by whatever lands in front of me, not by what I decided in advance actually mattered most.

We are growing, and that growth is quietly hiding whether the underlying business is getting healthier or just bigger.

I generate ideas and direction far faster than the business can turn them into things that reliably happen.

I run more on feel and instinct than on numbers and dials I actually watch, and mostly that has been enough.

I can do most things in the business better than the people I would hand them to, so I end up keeping them.

The business works because I pour myself into it at a level I could not honestly sustain for another two years.

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