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Growth Self-Check
Ten statements about how your business is running right now. Check whatever is true today. It takes about two minutes.
Check whatever is true today
Revenue is up, but profit hasn’t kept pace.
Most decisions still come back to you.
A week away means something slips.
Two people on your team would describe the same process two different ways.
You usually hear about an unhappy customer after they’ve already left — or not at all.
What a customer gets depends on who picks up the phone or shows up at the door.
Callbacks, redos and reschedules have become part of the job.
Fewer customers come back or renew than a couple of years ago — or you’re not sure.
Referrals and reviews aren’t keeping up with the work you’re doing.
You keep hiring just to stay even, and it isn’t getting easier.
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