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Customer Support Lead - Telehealth

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We are seeking a Customer Support Lead - Telehealth to own and elevate the end-to-end patient support experience across email, live chat, and phone. This role is responsible for delivering high-quality, empathetic, and clinically informed support while coordinating closely with internal teams, providers, and pharmacy partners.

The ideal candidate has a clinical or patient-facing background and is comfortable explaining treatments, handling sensitive inquiries, and managing multiple communication channels in a fast-paced remote environment. This role requires strong ownership, sound judgment in triaging clinical questions, and the ability to maintain high service standards across all interactions.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname:

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Lead Work Experience (Years)

US Account Work Experience (Years)

How many headcounts have you managed in your previous roles?

Do you have a clinical background?

Do you have a clinical background?

Experience in Telehealth, Digital Health, or DTC Healthcare Environments

Experience in Telehealth, Digital Health, or DTC Healthcare Environments
A
B

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone
A
B

Experience in Explaining Medical or Treatment-related Information

Experience in Explaining Medical or Treatment-related Information
A
B

How do you ensure compliance with patient privacy standards when handling sensitive information?

Experience in Documenting Customer Interactions, Issues, and Resolutions

Experience in Documenting Customer Interactions, Issues, and Resolutions
A
B

Experience in Feedback Collection

Experience in Feedback Collection
A
B

Experience in Maintaining Records

Experience in Maintaining Records
A
B

Experience in Reporting and Analysis of Customer Support Metrics

Experience in Reporting and Analysis of Customer Support Metrics
A
B

Familiarity with GLP-1 treatments, compounded medications, or similar therapies

Familiarity with GLP-1 treatments, compounded medications, or similar therapies
A
B

Which helpdesk platforms do you have experience with?

Which helpdesk platforms do you have experience with?

Experience with Rimo Health

Experience with Rimo Health
A
B

Experience with Bask Health

Experience with Bask Health
A
B

What other telehealth platforms do you have experience with?

Experience with Slack

Experience with Slack
A
B

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

English Proficiency Level (CEFR)

English Proficiency Level (CEFR)
A
B
C
D
E
F

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Willing to Work on Weekends and Holidays

Willing to Work on Weekends and Holidays
A
B

Willing to Work on a Voice Account (Phone Support)

Willing to Work on a Voice Account (Phone Support)
A
B

What motivates you to seek a new job opportunity at this time?

What Country are You Located?