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CX & Operations Specialist

Job Summary:

Permanent employee, Full-time, Remote, EST Shift
We are seeking a highly organized and detail-oriented CX & Operations Specialist to support customer experience operations, order fulfillment coordination, fraud monitoring, and dispute management across multiple e-commerce channels.

This role serves as a key bridge between Customer Experience, Operations, Supply Chain, and Fulfillment teams. The ideal candidate is proactive, data-driven, and operationally minded, with a strong focus on preventing issues before they impact customers.

You will help improve customer satisfaction, reduce fulfillment exceptions, minimize chargeback losses, and support operational excellence across platforms such as Shopify, Amazon, Walmart, TikTok Shop, and other sales channels.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

CX & Operations Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

A
B

What is the extent of your E-commerce experience?

Experience in Handling Customer Queries via Email, Chat, Social media, and Phone

A
B

Experience in Fulfillment Processes, Shipping Workflows, and 3PL Coordination

A
B

How do you monitor orders to identify delayed, stuck, or fulfillment-exception orders before the customer contacts support?

Experience in Handling Chargebacks, Disputes, Fraud Prevention, or Related Operational Processes

A
B

Can you describe your experience handling chargebacks and disputes? What information and evidence do you typically gather when preparing a dispute response?

Experience in Gorgias

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B

Experience in Shopify

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B

What e-commerce platforms do you have experience with?

Which marketplace platforms do you have experience with?

Proficiency in Google Sheet or Microsoft Excel

A
B
C
D

Which AI tools do you have experience using?

To what extent do you use AI tools in your day-to-day work?

Available to Work Full Time:

A
B

Available to Work Part-Time:

A
B

Available to Work Eastern Standard Time (EST) hours

A
B

Are you comfortable with time-tracking software being used during work hours?

A
B

What motivates you to seek a new job opportunity at this time?

What Country are You Located?