Customer Success
We're a Silicon Valley AI startup, backed by 8VC, Google and NVIDIA, coming out of stealth. If you have a founder mindset and want to build the go-to-market from day one rather than inherit it, we want to talk to you.
Every candidate must have:
• Founder mindset: you act like an owner, move fast with little direction, and want to build something from zero
• 5+ years in tech/SaaS in a customer-facing role (sales or customer success)
• Startup experience: at least one role at an early- or growth-stage startup, where you built process rather than inherited it
• Business-fluent Spanish and English: able to run negotiations, executive reviews and written proposals in both languages
• Hands-on AI workflow skills: you already use AI tools (e.g. LLM assistants, AI note-takers, AI-powered CRM and prospecting tools) in your daily work and can show how they made you faster
Location: Remote, US Eastern time zone
You will own our customers after the deal is signed: onboarding, adoption, renewals and expansion. You will be the trusted advisor to customer teams in the US and Latin America, in English and Spanish, and you will build our customer success function from the ground up.
• Own a book of accounts end to end: onboarding, adoption, renewal and expansion
• Run kickoffs and onboarding plans that get customers to first value fastLead business reviews (QBRs) with customer executives in Spanish and English
• Track account health and usage, spot churn risk early and act on it
• Find upsell and expansion opportunities and hand them to sales or close them yourself
• Build AI workflows for CS: automated health scoring, call summaries, renewal alerts, help-center content and support triage
• Turn customer feedback into clear product requests and work with the product team to ship them
• Write the CS playbook: onboarding steps, success plans, escalation paths and templates
• 5+ years in B2B SaaS or tech customer success, account management or implementation
• Experience at a startup, ideally building CS process from scratch
• A record of strong gross and net revenue retention on a book you owned
• Business-fluent Spanish and English, spoken and written
• Practical experience using AI tools to scale customer success (e.g. AI note-takers, health-score automation, AI-drafted QBRs, chatbot or knowledge-base tools)
• Comfort with data: you can read usage dashboards and explain them to an executive
• Working with CPG brands, retailers or distributors
• Experience with AI, data or analytics products
• Customer success platform experience (e.g. Gainsight, Vitally, ChurnZero) or a CRM such as Attio or HubSpot
How we'll measure success
• Gross and net revenue retention
• Time to first value for new customers
• Product adoption and customer health scores
• Expansion revenue sourced
What we offer and how to apply
• Competitive base salary plus performance bonus
• Remote-first, working on US Eastern time
• A founding-team seat at a Silicon Valley AI startup backed by Google and NVIDIA, working directly with the founders
Why do you want to work in a startup?
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