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Customer Feedback

Service Information

Customer Name

Company Name

Project Name

Location

Date of Service (period)

Customer Satisfaction Rating

Please take a moment and answer the following
questions:

Poor
Average
Good
Excellent
Variety of Tests Offered
Costs of Testing services
Timeliness of Report Delivery (TAT)
Clarity / Usefulness of Lab Report / Supporting Documents
Quality / Reliability of Test Results
Technical Competence of Staff
Response to Technical Concerns / Emails / Calls
Overall Experience

Comments

Additional comments or suggestions regarding satisfaction with Applus Laboratory