We will acknowledge your complaint within 30 days, look into it, and tell you the outcome. You can complain to the Information Commissioner's Office at ico.org.uk at any time, and you do not have to come to us first.
We use what you tell us here to investigate and respond to your complaint. This form is hosted by Tally, who process your answers on our behalf, and your complaint is then handled in our support system. See our Privacy Policy for how we handle your data and the rights you have over it.