If something doesn’t look right, don’t worry - most issues are explainable and fixable.
Before submitting a report, please quickly check:
The Payout System documentation, which explains how settlements, refunds, and queued payouts work
The bet status (Pending / Queued / Scheduled / Paid), as some payouts are processed in batches
Many questions are resolved there and will save you time.
Please remember that all bets are paid out at 21:00 UTC every night.
If something still looks incorrect, please choose the option below and we’ll review it.
You can find the payout documentation here:
https://docs.trendx.bet/payout-system
After submitting a support request, you mat also contact us via Telegram at @TrendXSupport if the issue is urgent or requires clarification
