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Opsup.ai Business Audit
This free 7-minute audit will show you exactly where your business is losing revenue and which AI voice agent will have the greatest impact.
Tell us a little about your business so we can personalise your report.
QA. What type of business do you run?
*
A
Beauty clinic or aesthetic clinic
B
Spa or wellness centre
C
Gym or fitness studio
D
Physiotherapy or health clinic
E
Nutritionist or wellness practitioner
F
Other wellness or beauty business
QB. How many client appointments do you handle per week on average?
*
A
Under 20
B
20 to 50
C
50 to 100
D
Over 100
Section 1: Incoming Calls
Q1. How many calls does your business miss in a typical week?
*
A
Almost none, we answer nearly everything
B
Around 5 to 10 calls
C
Around 10 to 20 calls
D
More than 20 calls
E
I honestly don't know
Q2. What happens when a client calls outside of your opening hours?
*
A
They reach a voicemail and we call back the next day
B
The call goes unanswered with no message option
C
We have a system that handles out-of-hours enquiries
D
Most of our clients only call during opening hours
Q3. How much time does your team spend each day answering the same repeat questions by phone?
*
A
Less than 30 minutes
B
Around 30 to 60 minutes
C
1 to 2 hours
D
More than 2 hours
Section 2: Client Retention and Lost Leads
Q4. Roughly what percentage of clients who visited in the last 12 months have not returned?
*
A
Less than 10%, our retention is strong
B
Around 10 to 25%
C
Around 25 to 50%
D
More than 50%, retention is a real issue
E
I don't have a visibility on this
Q5. Do you currently have any process for reaching out to clients who have not returned?
*
A
Yes, we have an automated reactivation system
B
Yes, a staff member manually follows up occasionally
C
We send a general newsletter but nothing personalised
D
No, we wait for clients to come back on their own
Q6. What is the approximate average spend per client visit in your business?
*
A
Under £30
B
£30 to £60
C
£60 to £100
D
Over £100
Section 3: New Lead Conversion
Q7. How quickly does your team typically respond to a new online enquiry or form submission?
*
A
Within 5 minutes, we prioritise immediate follow-up
B
Within the same day
C
Within 24 to 48 hours
D
When we get around it, no set process
Q8. What happens to leads who enquire but do not book immediately?
*
A
We have an automated follow-up sequence
B
A staff member manually follows up once or twice
C
We send one follow-up message and leave it
D
Nothing, if they do not book we move on
Q9. Do you currently run paid advertising to generate new client enquiries?
*
A
Yes, consistently with a meaningful budget
B
Yes, occasionally or with a small budget
C
We have tried but we stopped
D
No, all our leads come from organic or word of mouth
Section 4: Your Setup
Q10. Which booking system do you currently use?
*
A
Fresha
B
Mindbody
C
Phorest
D
Treatwell
E
Another dedicated booking software
F
Google Calendar or a spreadsheet
G
No booking system, all manual
Q11. How do most of your clients prefer to book?
*
A
Mostly by phone
B
Mostly online
C
About 50/50, both channels are important
D
Walk-ins and in-person
Q12. How open is your business to adopting new technology of the value is clear?
*
A
Very open, we actively look for ways to improve
B
Open, if the setup is simple and the ROI is obvious
C
Cautious, previous tools have been complicated
D
Not particularly, we prefer to keep things as they are
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