Survey on Delivery and Gig Work Apps

This anonymous survey takes approximately 8 minutes.
We want to better understand how delivery and gig workers organize their work, the challenges they face, and what could help improve their overall experience.
Your responses are anonymous and will be used for research purposes only.

1. What is your age range?

Options:

65 years old or older

2. What is your gender?

Prefer to self-describe

Prefer not to answer

3. In which area do you mainly work using delivery or transportation apps?

Rest of New York State

Outside the United States

4. What language do you primarily use when working with gig apps?

5. Which of the following apps do you currently work with?
Select all that apply.

6. How many gig apps do you actively use in a typical month?

How you currently manage your work
7. How do you currently keep track of your gig-work earnings and expenses?

I don't track them at all

I calculate them mentally or approximately

Notes on my phone or on paper

A combination of methods

8. How difficult is it for you to know how much you actually earned after work-related expenses?

Neither easy nor difficult

9. What is the biggest challenge you currently face when keeping track of your gig work?

Keeping earnings and expenses organized

Knowing my actual profit after expenses

Keeping track of mileage

Keeping information from different apps organized

Finding enough time to keep records

I don't have any major difficulty

10. How do you currently keep track of your work mileage?

I write it down manually

I use my vehicle's trip meter

11. If you use an app or other digital tool to manage any part of your gig work, which one(s) do you use?

12. Overall, how satisfied are you with the way you currently manage your gig-work information?

Neither satisfied nor dissatisfied

13. What is the main thing you would like to improve about the way you currently track or manage your gig work?

14. How much time would you be willing to spend entering or reviewing your work information after a shift?

Less than 1 minute

More than 10 minutes

I would prefer not to enter information manually

15. If a service helped you manage your gig-work information more effectively, what monthly price would you consider reasonable?

Up to $4.99 per month

$5–$7.99 per month

$8–$9.99 per month

$10–$14.99 per month

$15 or more per month

16. Which ONE of the following would provide the most value to you when managing your gig work?

Better understanding of my earnings and expenses

Saving time managing my work information

Keeping my work information better organized

Making better work decisions

17. What would most likely make you stop using a work-management service?

It takes too much time to use

It is difficult to understand

The information is not useful or accurate

It costs more than the value it provides

18. Is there anything about managing your gig work that you wish were easier?

19. About how many hours per week do you usually work using gig apps?

Less than 10 hours

20. How important is gig-work income to your overall household income?

It is my main source of income

It is an important secondary source

It provides some additional income

It is only occasional income