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CX Brand Response Manager

Job Summary:

Permanent employee, Full-time, Remote, EST Shift
We are seeking an experienced CX Brand Response Manager to own how the brand shows up in public-facing customer conversations across social media platforms, review sites, Reddit, and other community channels. This role sits at the intersection of social media engagement, community management, and customer experience, ensuring every interaction is timely, genuine, and aligned with the brand voice.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Nickname

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Experience Work Experience (Years)

US Account Work Experience (Years)

How many headcounts have you managed in your previous roles?

Experience with DTC, E-commerce, Consumer, or Lifestyle Brand

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B

What is the extent of your experience working with DTC, e-commerce, consumer, or lifestyle brands?

Experience in Managing Brand Social Media Channels

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B

Experience in Managing Customer-facing Interactions across Social Media Platforms

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B

Experience in Owning Public-facing Brand Responses across Social Media, Review Platforms, and Online Communities

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B

How do you adapt a brand’s voice across Instagram, TikTok, Facebook, Reddit, and review platforms while keeping the overall brand personality consistent?

Experience in Voice of the Customer (VOC)

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B

Experience in Customer Sentiment Analysis

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B

Experience in Escalation Management

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B

How do you conduct quality assurance reviews, and what criteria do you use to evaluate your team’s responses?

Experience in Gladly

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B

Experience in Dash Social

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B

Which social media and community platforms have you managed customer-facing interactions on?

Experience in Shopify

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B

What other e-commerce platforms do you have experience with?

Which AI tools do you have experience using?

To what extent do you use AI tools in your day-to-day work?

Available to Work Full Time:

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B

Available to Work Part-Time:

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B

Available to Work Eastern Standard Time (EST) hours

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B

Are you comfortable with time-tracking software being used during work hours?

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B

What motivates you to seek a new job opportunity at this time?

What Country are You Located?