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Store Supervisor

Position Objective

The Store Supervisor is responsible for ensuring the smooth and efficient daily operation of the store by leading the team, maintaining excellent customer service, ensuring inventory accuracy, reducing waste, increasing sales, and protecting company assets.

The Supervisor acts as the leader on duty and is expected to make sound decisions, resolve operational issues promptly, coach employees, and maintain high store standards at all times.

The Supervisor is accountable for the store’s operational and sales performance during every assigned shift.

Leadership Responsibilities The Store Supervisor shall: ● Lead by example through professionalism, honesty, discipline, and integrity. ● Ensure that all company policies, procedures, and SOPs are properly followed. ● Assign daily duties and clearly communicate expectations to team members. ● Coach, guide, and support employees in performing their responsibilities. ● Monitor employee performance and provide constructive feedback. ● Maintain a positive, respectful, and productive work environment. ● Communicate clearly and professionally with all team members. ● Motivate employees to achieve sales and operational targets. ● Address employee concerns and workplace issues professionally. ● Take appropriate action when employees fail to follow company procedures. ● Prepare and manage staff schedules according to operational requirements. ● Ensure that the store always has sufficient staffing coverage. ● Report serious employee, customer, financial, inventory, or security issues promptly to the Overall Operations & Sales In-Charge.
Daily Operational Responsibilities
The Store Supervisor is responsible for ensuring that:
● The store opens and closes at the scheduled time.
● Opening and closing checklists are properly completed.
● Employees arrive on time, wear the required uniform, and maintain proper grooming.
● Staff attendance, lateness, leave, and shift changes are properly recorded.
● The sales floor, cashier counter, stockroom, and customer areas are clean and organized.
● Shelves are fully stocked and products are arranged according to company merchandising standards.
● Product displays are attractive, clean, properly positioned, and regularly maintained.
● All displayed prices are accurate, clearly visible, and consistent with the POS system and current promotional prices.
● Cashiers provide fast, friendly, and professional customer service.
● Cashiers operate the POS system and process payments correctly.
● Cash-counting, cash-float, payment, refund, void, and shift-handover procedures are followed.
● Cash shortages, overages, or suspicious transactions are investigated and reported immediately.
● Daily sales targets and actual sales performance are monitored.
● Employees actively promote priority products, high-margin items, and current promotions.
● Customer complaints are handled promptly, politely, and professionally.
● Unresolved or serious customer complaints are escalated to the Overall Operations & Sales In-Charge.
● Store equipment, refrigerators, chillers, air-conditioning, lights, and POS equipment are functioning properly.
● Maintenance or equipment problems are reported immediately.
Inventory and Stock-Control Responsibilities The Store Supervisor shall: ● Monitor stock levels and product availability daily. ● Ensure that fast-moving and essential products are available. ● Identify low-stock and out-of-stock products and submit replenishment requests on time. ● Ensure that stock requests are based on actual sales movement and operational requirements. ● Support the company’s minimum stock policy and avoid unnecessary overstocking. ● Conduct regular cycle counts and support scheduled physical inventory counts. ● Investigate stock differences and report material discrepancies promptly. ● Ensure that all stock movements are properly recorded in the system. ● Ensure that deliveries are checked against purchase orders, invoices, and delivery documents. ● Verify product quantities, conditions, expiration dates, and selling prices during receiving. ● Ensure that damaged, incorrect, or missing items are documented and reported immediately. ● Apply the First-Expiry, First-Out (FEFO) method when arranging products. ● Monitor expiration dates regularly, especially for food, beverage, and personal-care products. ● Remove expired or damaged products from the selling area immediately. ● Record and report expired, damaged, missing, or unsellable products according to company procedures. ● Coordinate with the Purchaser and Overall Operations & Sales In-Charge regarding stock requirements and supply issues.
Sales and Customer-Service Responsibilities
The Store Supervisor shall:
● Monitor daily, weekly, and monthly sales performance.
● Communicate sales targets and priorities to the store team.
● Encourage employees to recommend suitable products and promotions to customers.
● Monitor the performance of promotional, seasonal, and high-margin products.
● Identify sales opportunities based on customer requests and shopping patterns.
● Report frequently requested, unavailable, or slow-moving products.
● Ensure that promotional materials and price signs are accurate and properly displayed.
● Maintain a welcoming, safe, and convenient shopping environment.
● Observe customer feedback and recommend improvements to products, service, or store layout.
Safety, Security, and Asset-Protection Responsibilities
The Store Supervisor shall:
● Protect company cash, products, equipment, documents, and other assets.
● Remain alert to theft, fraud, employee misconduct, and suspicious customer behavior.
● Ensure that store keys and restricted areas are managed according to company procedures.
● Check that security cameras and other available safety equipment are functioning.
● Report robbery, theft, fraud, accidents, electrical problems, or other emergencies immediately.
● Ensure that employees understand emergency and incident-reporting procedures.
● Maintain a safe environment for customers and employees.
● Complete incident reports accurately and promptly when required.
Reporting Responsibilities The Store Supervisor shall prepare and submit: ● Daily sales and store-performance updates. ● Staff attendance and shift reports. ● Cash-reconciliation and payment-discrepancy reports. ● Low-stock, out-of-stock, and replenishment requests. ● Expired, damaged, missing, and unsellable product reports. ● Delivery discrepancies and supplier-related reports. ● Customer complaint and incident reports. ● Maintenance and equipment issue reports. ● Other operational reports requested by the Overall Operations & Sales In-Charge.
Qualifications and Requirements ● Male or female applicant. ● Must have completed High School education or an equivalent qualification. ● A diploma or certificate in business administration, retail management, sales, or a related field is an advantage. ● At least two years of experience in retail, convenience stores, supermarkets, sales, or customer service is preferred. ● Previous experience as a Store Supervisor, Senior Cashier, Team Leader, or similar position is strongly preferred. ● Must have basic knowledge of store operations, inventory control, cash handling, and customer service. ● Must be able to operate or learn the company’s POS and inventory systems. ● Must have good numerical, cash-counting, and basic reporting skills. ● Must demonstrate leadership and the ability to manage, coach, and motivate employees. ● Must be able to make responsible decisions and solve operational problems. ● Must be honest, trustworthy, disciplined, organized, and accountable. ● Must be patient, polite, and able to handle difficult customers professionally. ● Must communicate clearly with employees, customers, management, and suppliers. ● Must be willing to work shifts, weekends, public holidays, and extended hours when operationally required. ● Must maintain a clean, neat, and professional appearance. ● Must be physically able to stand for extended periods and assist with receiving, stocking, and store organization. ● Must be able to work independently while keeping management properly informed.
Qualifications and Requirements ● Male or female applicant. ● Must have completed High School education or an equivalent qualification. ● A diploma or certificate in business administration, retail management, sales, or a related field is an advantage. ● At least two years of experience in retail, convenience stores, supermarkets, sales, or customer service is preferred. ● Previous experience as a Store Supervisor, Senior Cashier, Team Leader, or similar position is strongly preferred. ● Must have basic knowledge of store operations, inventory control, cash handling, and customer service. ● Must be able to operate or learn the company’s POS and inventory systems. ● Must have good numerical, cash-counting, and basic reporting skills. ● Must demonstrate leadership and the ability to manage, coach, and motivate employees. ● Must be able to make responsible decisions and solve operational problems. ● Must be honest, trustworthy, disciplined, organized, and accountable. ● Must be patient, polite, and able to handle difficult customers professionally. ● Must communicate clearly with employees, customers, management, and suppliers. ● Must be willing to work shifts, weekends, public holidays, and extended hours when operationally required. ● Must maintain a clean, neat, and professional appearance. ● Must be physically able to stand for extended periods and assist with receiving, stocking, and store organization. ● Must be able to work independently while keeping management properly informed.

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