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How your agency keeps client WordPress sites maintained

About 10 minutes. Please describe real events, not opinions. Short answers are fine, and "never happened" is a useful answer too.

I'm researching this problem to decide whether to build a product. Nothing is for sale here. I'm Hieu Tran; I use AI tools to help with this research, including drafting messages and organising responses. Answers are kept private and only shared in anonymised form.

Think of the last time your site management tool (ManageWP, MainWP, InfiniteWP, WP Umbrella…) let you down: an update that failed, a backup that wasn't there, a site that disconnected. What happened?

What did it cost: hours, a client incident, a refund, a weekend?

How do you run updates, backups and uptime checks across client sites today? Walk through a normal month.

What do you pay for this today, and have you switched tools in the last two years? Why?

Your role

Company website

Client sites you maintain

A
B
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D

Email for one or two short follow-up questions (optional)