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Warranty Extension Form

This Warranty Extension Form allows you to extend the standard warranty period of your instrument from 2 years to a total of 5 years. Please refer to the Terms & Conditions sheet available on the Universe platform for full details and eligibility requirements.

The questions included in this form are intended solely to help us better understand how our products are being used and what matters most to our customers. These insights allow us to continuously improve our products and services.

We do not require you to subscribe to any marketing materials or newsletters. The information provided is used exclusively in connection with the warranty extension process and for product and service improvement purposes.

Please enter and register the seven-digit serial number (SN) indicated on the instrument (starting with 24, 25, 26,...) ATTENTION: Not the article number which inlcudes (2601500/2601700/2601917/2601916/2600179/2600177/2600992)

Choose your industry

Total number of employees (incl. all other subsidiary companies if any)

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Main application area

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B

Which of these regulatory frameworks are relevant to your daily processes? (multiple answers possible)

How often do you perform measurements in average?

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What is the maximum number of measurements per day?

Which product or sample type do you measure most frequently?

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What is the typical water activity range for this product or sample?

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What is the main reason you measure water activity for this product or sample?

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Where in the shelf life process do you measure aw? (multiple answers possible)

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What is the maximum measurement time that still works well for your routine workflow?

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If a faster water activity result were available, what would you mainly use it for?

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If a faster water activity result could be provided before full stabilization, what maximum difference from the final stabilized aw value would you accept?

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How often is calibration or verification performed?

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At what temperatures do you measure? (multiple answers possible)

Importance of user management: Do you need to add multiple users with different roles and profiles?

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How is data being processed ?

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Do you have any additional feedback, future needs, or features you are currently missing? (e.g. increased automation, digital integration, additional data export options, Wi-Fi connectivity, etc.)

Please enter the email address where you would like to receive the official confirmation of your warranty extension registration