Warranty Extension Form

This Warranty Extension Form allows you to extend the standard warranty period of your instrument from 2 years to a total of 5 years. Please refer to the Terms & Conditions sheet available on the Universe platform for full details and eligibility requirements.

The questions included in this form are intended solely to help us better understand how our products are being used and what matters most to our customers. These insights allow us to continuously improve our products and services.

We do not collect personal data, nor do we require you to subscribe to any marketing materials or newsletters. The information provided is used exclusively in connection with the warranty extension process and for product and service improvement purposes.

Please enter and register the seven digit serial number (SN) indicated on the instrument (starting with 24, 25, 26,...) ATTENTION: Not the article number which inlcudes (2601500/2601700/2601917/2601916/2600179/2600177/2600992)

Choose your industry

Food

Pharmaceutical

Petfood

Feed

Cosmetics

Academia

Accredited/independent 3rd party lab

Packaging

Total number of employees (incl. all other subsidiary companies if any)

A

0-50

B

50-200

C

200-500

D

>500

Main application area

A

Quality control

B

R&D

Is compliance and regulation based on ater activity (ISO, USP, FDA, 21CFR, GMP, HACCP) important?

A

Yes, mandatory

B

Nice to have

C

Not relevant

How often do you perform measurements?

A

>10 measurements a day

B

5-10 measurements a day

C

1-5 measurements a day

D

Weekly

E

Monthly or occasionally

What type of samples do you measure? (multiple answers possible)

Meat

Bakery (e.g. cookies, pastries,...)

Snacks (e.g. cereal bars, potato chips,...)

Spices

Powders

Solid dosage forms (Tablets, capsules, granules,...)

Liquid formulations (Solutions, suspensions, syrups,...)

Emulsions (Creams, lotions, milk,...)

Water based formulations (Gels, serums, toners,...)

Oils or waxes

Dry feed (Compound feed, pellets, mash, grains, premixes)

Agricultural inputs, meals, by-products

Liquid feed (Molasses, liquid supplements,...)

Pet Food

Seafood

Canabis

Coffee

Chocolate

Tobacco

Wine

Others

In which aw range do you measure your samples? (multiple answers possible)

Below 0.11

0.11-0.30

0.30-0.60

0.60-0.90

Above 0.9

Above 0.97

Why do you measure water activity ?(multiple answers possible)

Microbiological safety

Chemical stability (rancidity, degradation of aroma, APIs..)

Texture (Crispiness, caking and clumping,...)

Where in the shelf life process do you measure aw? (multiple answers possible)

A

Recipe formulation (change ingredients or formula)

B

Raw material checks (control Parameter)

C

In production (control parameter e.g. before packaging)

D

After packaging (control parameter)

E

Other

What is an acceptable measurement time for you?

A

5-10 minutes not more

B

10-20 minutes is still ok

C

20-30 minutes is still ok

D

Measurememt time does not matter

How often is calibration or verification performed?

A

At least weekly

B

Two Weekly

C

Monthly

D

less then monthly

At what temperatures do you measure? (multiple answers possible)

Below 20°C, but always at the same temperature

Between 20° and 25°C, but always at the same temperature

Only and strictly at 25°C (e.g. ISO Standard)

Between 25° and 30°C, but always at the same temperature

At different temperatures to test aw change depending on temperature change

Temperature is neglected

Fast Measurements: Would you accept slightly lower accuracy in exchange for faster measurement, e.g. the measurement stops after 10 minutes instead of waiting 20 minutes, with an expected error tolerance of approximately ±2% of the actual value (for example, at aw 0.65 this corresponds to roughly 0.637–0.663)?

Fast Measurements: Would you accept slightly lower accuracy in exchange for faster measurement, e.g. the measurement stops after 10 minutes instead of waiting 20 minutes, with an expected error tolerance of approximately ±2% of the actual value (for example, at aw 0.65 this corresponds to roughly 0.637–0.663)?

A

Yes, I could accept an error tolerance, speed is more important

B

No, I prefer always a most accurate result

Importance of user management: Do you need to add multiple users with different roles and profiles?

A

Yes, relevant

B

Nice to have

C

Not important

How is data being processed ?

A

Manual documentation (the value is entered in a separate worksheet)

B

Exported via SD card

C

Exported via software (e.g.Novalog/Lab Center)

D

Direct LIMS integration

E

Physical print out with additional Novasina printer

Any additions? Or any expected future needs or what are you missing? (e.h. higher automation, digital integration / data export possibilities, WLAN connection, ...)