NexChat Product Survey

Hi! I'm conducting a quick 2-minute survey to understand how Nigerian businesses manage customer messages across WhatsApp, Instagram, and Facebook. Your response will directly shape a solution I'm building. Completely anonymous, unless you'd like early access.

What type of business do you run?

A

E-commerce / Product sales

B

Coaching / Consulting / Training

C

Professional Services (Legal, Accounting, HR, etc.)

D

School / Educational service

E

Real Estate

F

Health / Wellness / Beauty

G

Entertainment

H

Other

How many people currently handle your business messages on WhatsApp, Instagram DM, or Facebook Messenger?

A

Just me

B

Me + 1 staff member

C

A dedicated person or small team (2–5)

D

More than 5 people

E

Across WhatsApp, Instagram DM, and Facebook Messenger, roughly how many customer enquiries does your business receive daily?

A

Less than 10

B

10 – 30

C

30 – 60

D

60 – 100

E

More than 100

When you're busy, in a meeting, or asleep, what happens to your customer messages?

A

I reply whenever I can, even if hours later

B

A staff member handles them

C

I use WhatsApp auto-reply (basic, not AI)

D

Messages often go unanswered

E

I try to stay available always (but it's exhausting)

How quickly do you respond to a new customer enquiry? (Select all that apply)

A

When I'm available, I reply within minutes

B

When I'm busy, it takes a few hours

C

When I'm in a meeting, messages wait until I'm free

D

When I'm asleep, they wait until morning

E

Sometimes messages get missed entirely and I don't reply at all

Have you ever lost a sale or a customer because you replied too late?

A

Yes, definitely, it has cost me money

B

Probably, but I couldn't confirm it

C

I don't think so

D

I'm not sure

How often do you answer the same questions repeatedly? *(e.g. pricing, availability, how to order, location, delivery)

A

Every single day, it never ends

B

Several times a week

C

Occasionally

D

Rarely

How much would you estimate your business loses monthly from slow or missed messages? *(in sales, leads, or customer trust)

A

I haven't measured it

B

Less than ₦50,000

C

₦50,000 – ₦200,000

D

₦200,000 – ₦500,000

E

More than ₦500,000

Does managing these messages affect your personal focus or energy during the day?

A

Yes, significantly, it's overwhelming

B

Somewhat, it interrupts my work constantly

C

A little, but I manage

D

Not really

Are you aware that WhatsApp, Instagram DM, and Facebook Messenger can all be connected to an AI that responds to customers automatically, qualifies leads, and alerts you only when human input is needed?

Are you aware that WhatsApp, Instagram DM, and Facebook Messenger can all be connected to an AI that responds to customers automatically, qualifies leads, and alerts you only when human input is needed?

A

Yes, I've already explored or used something like this

B

Yes, I know about it but haven't tried

C

I've heard of it but don't fully understand it

D

This is the first time I'm hearing this

If one platform could automatically handle your customer messages across WhatsApp, Instagram DM, and Facebook, responding instantly 24/7, answering FAQs, collecting payments, confirming orders, capturing leads, and notifying you only when a human is truly needed, how interested would you be?

If one platform could automatically handle your customer messages across WhatsApp, Instagram DM, and Facebook, responding instantly 24/7, answering FAQs, collecting payments, confirming orders, capturing leads, and notifying you only when a human is truly needed, how interested would you be?

A

Very interested. I need this now

B

Interested. I'd want to see it first

C

Somewhat interested

D

Not interested right now

What would make you trust and adopt a tool like this for your business?

Would you like to be among the first businesses to try NexChat when it launches?

A

Yes, notify me when it's ready

B

Maybe, I'd like to know more first

C

No, not at this time