Key Responsibilities
• Maintain and strengthen relationships with existing clients through regular communication.
• Promote company products, services, and promotions to increase client engagement.
• Provide guidance and support to clients, ensuring they understand the trading platforms and tools.
• Identify opportunities for upselling and cross-selling while meeting individual and team KPIs.
• Handle client inquiries in a professional and timely manner.
• Monitor client activity to ensure satisfaction, retention, and continued business growth.
• Collaborate with the sales and support teams to deliver an excellent client experience.