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Business Side Form
Customer Call Handling & Lead Loss (For D2C Businesses)
This short survey helps understand how businesses handle customer calls and where potential leads may be lost. (~3 mins)
Section 1: Call Volume & Missed Leads
1. How many customer calls do you receive daily?
*
1. How many customer calls do you receive daily?
A
0-10
B
10-30
C
30-70
D
70-150
E
150+
2. How many calls do you miss during peak times?
*
2. How many calls do you miss during peak times?
A
10%
B
10-20%
C
20-30%
D
30%+
3. Have you lost customers due to missed calls?
*
3. Have you lost customers due to missed calls?
A
Yes Frequently
B
Yes Occasionally
C
Rarely
D
Never
4. Have you lost customers due to missed calls?
*
4. Have you lost customers due to missed calls?
A
Yes Frequently
B
Yes Occasionally
C
Rarely
D
Never
5. How do you handle calls?
*
5. How do you handle calls?
Founder/Team
Support Staff
IVR
Whatsapp
Ignore Calls
Other
Describe if Other:
6. What are your biggest challenges?
*
6. What are your biggest challenges?
Missing Calls
High cost
Poor Response
Slow tracking
No Tracking
None
Other
Describe if Other:
Monthly Support Cost.
*
Monthly Support Cost.
A
0-5k
B
5-15k
C
15-30k
D
30-60k
E
60k+
How Effective is your system?
*
How Effective is your system?
A
Very Effective
B
Somewhat
C
Little
D
Not at allSection 2: Deep Insights
Section 2: Deep Insights
Describe a recent failure
*
How confident are you in your current system?
*
How confident are you in your current system?
A
Very Confident
B
Somewhat
C
Not confident
Where are most leads lost?
*
Most Inefficient part?
*
Most Inefficient part?
Answering calls
High Volume
Training
Tracking
Repetitive Queries
Why is the biggest issue?
*
If you could magically fix one thing what would it be?
*
Section 3: Your Profile
What's you current business type?
*
Revenue Range?
*
Revenue Range?
A
10k-1L
B
1L-5L
C
5L-20L
D
20L+
Submit
