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Operations Scalability Stress Test

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Workflow Clarity

How are daily tasks and workflows tracked?

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Question 1: Where does your patient/service-related data live today?

A

Verbal / Chat messages

B

Spreadsheets

C

Multiple tools (Forms, PDFs, emails, WhatsApp)

D

One central system used by most teams

E

Automated Workflow

Is task ownership clearly defined across teams?

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Question 2: How often does your team search across multiple tools to find information?

A

No

B

Sometimes

C

Mostly

D

Always

Visibility & Control

Can leadership see real-time status of ongoing work?

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Question 3: How are internal tasks (assignments, follow-ups) managed?

A

No

B

With manual reporting

C

Mostly

D

Yes, system-based

When issues arise, how are they discovered?

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Question 4: Is task ownership and accountability clearly defined?

A

After something breaks

B

Through escalations

C

Through monitoring

D

Proactively flagged

Scale Readiness

If workload doubled next month, what would happen?

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Question 5: As a founder, how do you get operational updates?

A

Chaos

B

Major Strain

C

Manageable with stress

D

Processes would hold

How dependent are operations on specific individuals?

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Question 6: When do operational issues usually come to your attention?

A

Highly dependent

B

Moderately

C

Low dependency

D

System Driven

Time Leakage

How much time is spent on coordination vs execution?

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Question 7: If your volume doubled in the next 6 months, what would happen?

A

Mostly coordination

B

Significant

C

Some

D

Minimal

Are repetitive manual processes still common?

Question 8: Are actions and changes logged for audits or reviews?

A

Very Common

B