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My computer is slow, freezing, or crashing

My computer won't turn on, or the screen stays black

My computer keeps restarting, or gets stuck on a repair or recovery screen

I'm seeing pop-ups or warnings, or I think I've been scammed

Internet, WiFi, or my printer isn't working

What's going on?

Lights or fan come on but the screen stays black

A logo appears then the screen goes black

It restarts before it reaches the desktop

A message asking for a recovery key or password

A pop-up saying I'm infected with a phone number to call

Someone called claiming to be from Microsoft, Apple, or my bank

Constant ads or my browser keeps redirecting