👋 Before You Apply – Please Read Carefully
Thank you for your interest in the role at .
Please read the information below carefully before submitting your application.
🏢 About Ruby CRM
Ruby CRM is a Dubai-based SaaS company building a modern Real Estate CRM platform. We help real estate teams manage leads, listings, and customer relationships through structured workflows and automation.
🌐 Website: https://rubycrm.com
📍 Role & Work Location
Role: Customer Success & Support Executive
Location: Dahod, Gujarat
Work Type: Full-time, Work From Office (Mandatory)
Please apply only if you are comfortable working from our Dahod office.
🧩 Role Overview
In this role, you will work closely with customers to:
1. Support onboarding and daily usage
2. Respond to customer queries and requests
3. Follow up consistently to ensure customer satisfaction
4. Coordinate internally to resolve customer issues
This role requires strong communication, ownership, and discipline in follow-ups.
📋 What You’ll Be Doing
1. Communicating with customers via calls, emails, WhatsApp, and online meetings
2. Helping customers with onboarding and product usage
3. Tracking and following up on support requests
4. Coordinating with internal teams for issue resolution
5. Maintaining clear records of customer interactions
6. Proactively checking in with customers
