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Shopify Technical Support

Philippines Full-Time

Ecomflow helps fast-growing e-commerce brands scale their fulfillment and logistics from China to global markets. We're looking for a to join our team and support our clients with platform-related issues and integration needs.

This role is ideal for someone who’s previously worked at Shopify or for an Ecommerce Agency, and understands the ins and outs of how Shopify works from both the store owner and technical side.

About the Role


As our Shopify Technical Support Specialist, you’ll be the go-to expert for resolving Shopify-related issues—ranging from app integrations and store settings to order syncing and fulfillment flows. You’ll collaborate closely with our onboarding, tech, and customer support teams to troubleshoot problems, assist clients, and ensure smooth operations across multiple eCommerce brands.

What You'll Do
-Handle client inquiries related to Shopify store setup, integrations, and technical issues
-Troubleshoot and resolve order syncing, SKU mismatches, and fulfillment setup problems
-Assist with connecting Shopify stores to our internal system and 3rd party tools
-Liaise with our onboarding and tech teams to ensure successful integration
-Guide clients through best practices and provide platform tips to optimize performance
-Keep documentation up to date with common issues and resolutions
Requirements
-Have experience working at Shopify or in a Shopify-focused eCommerce agency (preferred)
-Are confident navigating Shopify admin, apps, themes, and settings
-Understand how fulfillment systems and eCommerce operations work
-Have excellent problem-solving and communication skills
-Can troubleshoot both client-side and backend issues with minimal supervision
-Are fast, reliable, and can manage multiple tasks efficiently
What We Offer
- Competitive base salary + high-performance commission structure
- Opportunity to build a key region for a high-growth company
- Flat, fast-paced startup environment with global ambitions
- A role that makes an impact — you’ll help shape how global DTC brands fulfill from China