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Your Experience at the RTO Office

Conducting this survey to understand how people experience RTO visits, what challenges they face during the process, and how aware they are of existing digital services. This will help us identify real problems and explore better service design solutions.

1. Age

2. Gender

3. When was the first time you have visited an RTO office?

3. When was the first time you have visited an RTO office?
A
B
C
D

4. What was the purpose of your most recent visit?

4. What was the purpose of your most recent visit?
A
B
C
D
E
F

5. How would you rate your overall experience during the visit?

5. How would you rate your overall experience during the visit?

6. Did you feel unsure at any point about what to do or where to go next?

6. Did you feel unsure at any point about what to do or where to go next?
A
B
C
D

7. How easy was it to find the correct counters or sections in the RTO?

7. How easy was it to find the correct counters or sections in the RTO?
A
B
C
D
E

8. Before visiting, did you check any information online about the process?

8. Before visiting, did you check any information online about the process?
A
B
C

9. Are you aware of the Parivahan website or app for RTO services?

9. Are you aware of the Parivahan website or app for RTO services?
A
B
C

If you have used online services for RTO, which ones?

If you have used online services for RTO, which ones?

11. Did the language used on signs or instructions affected your experience?

11. Did the language used on signs or instructions affected your experience?
A
B
C

12. If there was a way to guide you visually inside the RTO, would you be open to trying it?

12. If there was a way to guide you visually inside the RTO, would you be open to trying it?
A
B
C

13. Any suggestions or thoughts you’d like to share about your RTO experience?