Form cover
Page 1 of 1

Do you understand government letters?

Many people struggle with letters from the belastingdienst (Tax), DUO or gemeente (city hall). Help us understand what is hard, so that we can make a solution!

Have you ever received a letter or message from a Dutch government organization (belastingdienst, DUO, SVB, Gemeente) that you didn't understand

Have you ever received a letter or message from a Dutch government organization (belastingdienst, DUO, SVB, Gemeente) that you didn't understand
A
B

What was confusing about it? (you can choose more than one)

What was confusing about it? (you can choose more than one)

What kind of letter or message was it? (you can choose more than one)

What kind of letter or message was it? (you can choose more than one)

How did you try to understand or solve it? (you can choose more than one)

How did you try to understand or solve it? (you can choose more than one)

Were you able to solve the issue?

Were you able to solve the issue?
A
B
C

What is your preferred language for reading important documents?

What is your preferred language for reading important documents?

What would help you understand letters from the government better? (you can choose more than one)

What would help you understand letters from the government better? (you can choose more than one)

Would you use a tool that helps explain these letters in simple language?

Would you use a tool that helps explain these letters in simple language?
A
B
C

How would you like to use a tool like this? (You can choose more than one)

How would you like to use a tool like this? (You can choose more than one)

What is your age? (optional)

What is your level of education? (optional)

What is your country of origin? (optional)

How long have you lived in the Netherlands? (optional)

How long have you lived in the Netherlands? (optional)
A
B
C
D