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IcePanel Solution Engineer Role

About IcePanel

IcePanel is a collaborative diagramming and modelling tool that helps software engineering and product teams design complex systems.

Our team

We’re a small (5), energetic team that believes in building a lean and profitable business after being in the YCombinator W23 batch. We’ve grown the product to $2.8 million CAD in ARR and believe in continuing to build on profitability over funding. We’re looking for talented, driven people who love their craft to help achieve our vision of simplifying complexity.

https://storage.tally.so/5c08658e-cb6b-4d44-8c74-789eb3295be8/IcePanel-collage.png

Our values

🙋 Independence to build our way

🛠️ Build simple and exceptional experiences

🧊 Transparency and openness

💡 Stay humble and explore all ideas

💩 No bullshit, have fun

About you

We’re looking for someone with an entrepreneurial (scrappy) mindset, eye for design, ambition to continue learning and a focus on building an exceptional customer experience.

We'd like you to have:

- Technical knowledge of how to build software and software architecture.
- Passion and determination to craft exceptional experiences for our customers.
- Interest in UX, product, marketing and customer support/success.
- Attention to detail for crafting something that looks and feels amazing.
- Humble attitude to feedback, openness to try new things and not afraid to fail.
- Independence and scrappy approach to moving fast.
- Excellent communication, collaboration and interpersonal skills.

About the role

We’re looking for someone who can immediately take ownership of customer success/nurturing, technical training/education, and generally serving our customers' needs. We help software architecture teams visualize large and complex systems, and your role will be to help them achieve better results.

What to expect:

- Work closely with customers, designers and engineering to understand problems in-depth.
- Run technical training sessions, sales/feedback calls and help our customers use our product and visualize their software more effectively.
- You’ll take ownership and have autonomy of your processes.
- You will have a large influence in our product's journey and direction with the insights you gain.
- Create beautiful training material.
- Actively engage and collaborate with the team in person.
- Bug fixes and solution building.
- Not your regular corporate job, you’ll wear all the hats 🎩.
- Experience in software architecture best practice would be beneficial.

Pay range

$120,000-$160,000 CAD (based on talent)

Plus profit sharing

Plus equity

Location

- In-person days every week (Tuesday, Wednesday, Thursday)

- North Vancouver, British Columbia, Canada

- Hybrid & flexible work environment

- This is not a fully remote job

Benefits

🍰 Equity in the company 💰 Profit sharing

💻 Work setup provided

🎉 Flexible work culture

🏂 Unlimited holiday

🧑‍⚕️ Health, dental, vision

📚 Learning budget

✈️ Conference budget

🌴 Annual team retreat

🧊 Free ice cubes

Interview process

1. Fill out screening questions (AI answers are insta-deleted…)
2. Quick “get to know you“ chat
3. 3 hour take home assignment
4. 2 hour in person interview/white-boarding session/meet the team
5. Offer