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Customer Success Account Manager

AIKOCorp is a cyber-security x AI research lab solving some of the biggest unaddressed issues both as attackers and defenders.

We're looking for customer success professionals who can build genuine connections with key clients while guiding them through our product offerings. We need someone who can help clients keep up to date with their test schedules and results while they focus on their own busy schedules. You will communicate with clients when they have questions about their test results, help them figure out the best schedule to perform their penetration tests and keep them up to date on new offerings that might be relevant to their needs.
- Customer success or technical account management experience, especially in cybersecurity, AI, or tech
- The ability to understand a clients needs, company stage and schedule to better assist them on their usage - You thrive in high-touch relationships with technical buyers. You understand that clients chose us to ensure their security, but stay with us because of people like you.
- Independence to own your client relationships, plus the social skills to collaborate with our team
- Curiosity to dig into what keeps your clients up at night and act on it
- Authentic tone and intent in the way you guide clients through our platform

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