If a charge on your ToonPay card is wrong — you did not make it, you were billed twice, or you paid for something you never received — tell us here. We review every report and, where the case holds, raise it with our card-issuing partner.
It takes about five minutes. Before you start, open the ToonPay app and screenshot the charge in your Activity list. The app does not yet show the full transaction details, so a screenshot is the fastest way for us to find the exact charge.
Please report within 60 days. A disputed charge has to be reported no more than 60 days after it appears on your statement. After that the card networks no longer allow it to be raised, and we cannot recover the money.
