The Singapore SME Margin Survey

margin

Cut non-manpower costs — rent, suppliers, marketing, capital spending

Changed how the work is organised — roles, processes, who does what

Changed the business itself — what you sell, who you sell it to, or how you price

Pushed harder for revenue with the business otherwise unchanged

Waited to see whether conditions improved

Changed the business itself — what you sell, to whom, or how you price

Redesigned or automated so it no longer needed doing

Not applicable — we didn't reduce headcount

Our revenue mix has changed more in three years than our organisation chart has

We can't readily see cost or profitability by customer, product or job

A meaningful share of our customers probably cost more to serve than they contribute

A lot of the team's week goes to rework, chasing, re-entering and waiting for approvals

The business depends heavily on two or three individuals

I'd like an invitation to the closed briefing